BEST PRACTICE

 

The Bridge Youth Service has a commitment to the provision of programs and services from a strength based perspective and utilises a model of excellence and continuous quality improvement that is imbedded in its operation through:

  • A commitment to working collaboratively and in partnership with key stakeholders
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  • A commitment to developing a team of highly competent and qualified staff
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  • Formal accreditation by government appointed bodies

    Genuine and formal evaluation of programs and services

 

 

We believe in the strengths of young people

 

The Strength Based Approach encompasses young people owning their information, being present and influential at all meetings about their situation or giving the support worker permission to attend for them – to enable a feeling of empowerment in gaining control over their own wellbeing.

 

Young people and their families are encouraged to seek out solutions through their own existing resources, including personal experiences, family, community etc before formal support is explored. This method allows for young people to become independent and resourceful without the use of welfare provisions.

 

 

QICSA Accreditation

 

The Bridge Youth Service is QICSA Accredited (Quality Improvement & Community Services Accreditation).

 

This involves analysing and examining systems and processes context of the organisation’s Guiding Principles and Policies to ensure that we “achieve what we set out to achieve” and that the organisation’s principles and philosophies are intrinsic in everything we do.

 

The principles of Continuous Quality Improvement are embedded in the organisation at every level so that the work of The Bridge involves an ongoing focus on how to improve what we do, involves others in the change and develops processes to create better outcomes.

 

 

What the QICSA Auditors had to say…

 

“The Bridge is an organisation that has a strong foundation, and a stable and committed Board of Management.”

 

“There is strong evidence to support that they are respected and work well with, and in partnership with, a number of agencies and stakeholders within the region.”

 

“There is evidence that the values of the organisation are adopted within their programs, and demonstrated through the observed and voiced respect, pride and passion about The Bridge from staff and consumers.”

 

 

“The Bridge is very responsive to the views of its consumers who have a significant say in the individual and group plans of what service will be delivered and how.”

 

“They have demonstrated commitment to continuous quality improvement.”

 

“Their vision and guiding principles explicitly state that they will uphold the principle of empowerment of young people, supported by a strengths-based approach and opportunities for choice.”

 

“The practice of inviting consumers to attend case meetings with other professionals demonstrates a strong commitment to consumer participation.”

 

“There is evidence to demonstrate that all programs within The Bridge focus on working with the client to define their needs, developing goals and outcomes, and identify appropriate programs and services that can assist the client.”

 

“On an individual level, clients are encouraged and assisted to identify their own goals and to guide their own program.”

 

“They are viewed as a highly respected organisation within the youth field within their region.”